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Table & Twine FAQs

Ordering

For Charlotte customers, à la carte meals must be ordered by 11:59pm the night before your desired pick-up/delivery date.

For Charleston customers, à la carte meals must be ordered by 11:59pm two days before your desired pick-up/delivery date.

For Raleigh and the Triangle customers, à la carte meals must be ordered by 11:59pm two days before your desired delivery date. Get started by ordering your meal in Charlotte, Raleigh, and Charleston.

Charlotte customers must cancel orders no less than 24 hours before their scheduled delivery/pick-up time to receive a full refund with a 10% cancellation fee. If you cancel your order less than 24 hours before your scheduled delivery/pick-up time, no refund will be offered.

Charleston and Raleigh/The Triangle customers must cancel orders no less than 48 hours before their scheduled delivery/pick-up time to receive a full refund with a 10% cancellation fee. If you cancel your order less than 48 hours before your scheduled delivery/pick-up time, no refund will be offered.

To limit food waste, we will happily deliver your meal to a friend, neighbor, or co-worker who can accept the order in your absence.


All orders must be placed online through our website. If you have any questions, feel free to contact us at info@tableandtwine.com or by phone.

For Charlotte customers, meals must be ordered by 11:59pm the night before your desired pick-up/delivery date. Order by Monday at 11:59pm to receive your meal on Tuesday. Order by Tuesday at 11:59pm to receive your meal on Wednesday. Order by Wednesday at 11:59pm to receive your meal on Thursday. Order by Thursday at 11:59pm to receive your meals on Friday.

For Charleston and Raleigh Area customers, meals must be ordered by 11:59pm two days before your desired pick-up/delivery date. Order by Sunday at 11:59pm to receive your meal on Tuesday. Order by Tuesday at 11:59pm to receive your meal on Thursday.

Menus are available up to seven days in advance.

You can use your discount code or gift card at checkout by simply typing the code or link you received into the “Gift or Discount Code” box and clicking “Apply.”

We do not offer refunds for orders after the order cut-off time.

Meal Kits

Every season we offer an updated set of new meal experiences, cocktail mixes, appetizers, and desserts while maintaining select favorites that our customers love. We also offer new dinner meals weekly.

Our website displays icons marking which meals are gluten-free, dairy-free, and nut-free.

Yes, we have a variety of vegetairan meal options as well other diety restrictions.

Our meals are delivered to your door in insulated packaging with gel ice packs to ensure freshness.

Our individual meals are designed to be prepared in 15 minutes or less. Each meal has comprehensive heating instructions that will guide you through the preparation process.

Each price listed for meals is for portions for 1, 2, or 4 adults. Bistro items are designed to feed one adult. Each kids’ meal will feed one child. Family meals, cocktail mixes, desserts, appetizers, and snacks have varying serving sizes that can be found in the product description.

Our prepared dinner meals, summer seasonal offerings, and kids’ meals keep for 3 to 5 days refrigerated.

Bistro salads keep for up to 3 days.

Desserts keep for 3 days. Frozen take and bake cookies keep for up to 1 month.

Buffalo chicken dip, jumbo lump crab dip, and roasted red pepper hummus with vegetables keep for 3 to 5 days refrigerated.

Local cheese and charcuterie, cheese and fruit plate, and guacamole and corn tortilla chips keep for 3 days refrigerated.

Energy bites keep for 5 days refrigerated, or up to 2 months frozen. Egg cups keep for 3 to 5 days refrigerated. Smoothies keep for up to 1 month frozen.

Drink mixes keep for 5 to 7 days refrigerated.

Delivery

Yes, delivery fees range from $6.99 to $13.99 depending on your location.

We currently deliver to most locations in Charlotte, Raleigh, and Charleston. Type your zip code in the bar at the top of the page to see if we deliver to your area.

For Charlotte customers, we currently offer delivery and pick-up on Tuesdays, Wednesdays, Thursdays, and Fridays. Meals can be picked up from 10am to 5:30pm. Our meals are delivered to your front porch between 10:00am and 5:30pm.

For Raleigh and The Traingle customers, we currently only offer delivery on Tuesdays and Thursdays. Our meals are delivered to your home between 12pm and 5:30pm.

For Charleston customers, we offer deliveries on Tuesdays and Thursdays between 12pm and 4pm. Curbside pick-up is available on Tuesdays and Thursdays from 12 pm to 6pm.

In Charlotte, we require a minimum order size of $40 for delivery and $25 for pick-up.

In Raleigh and The Triangle, we require a minimum order size of $40 for delivery. 

In Charleston, we require a minimum order size of $30 for both delivery and pick-up.

Yes, we will do our best to accommodate alternative delivery needs.

About Us

Recycling & Upcycling

There are some great ways you can upcycle and recycle with Table & Twine:

- Use our insulated tote bags for grocery shopping or to transport food on-the-go

- Place our ice packs in the freezer and use them in lunch boxes and coolers

- Store leftovers in our plastic containers

- We can recycle your tote bags, ice packs, and cleaned plastic containers for you! Just drop them off at our local kitchen or leave them on your doorstep on your delivery day.

Less Food Waste:

At Table & Twine, we pre-portion all of the ingredients needed to make your meal. This significantly cuts down on food waste.

Smart Packaging:

Toreduce our environmental footprint, Table & Twine has eliminated the use of styrofoam. Instead, we use biodegradable products like paper boxes, bamboo trays, and more.

Heating Instructions:

Table & Twine has gone digital! All of our heating instructions can now be found on our website through the use of a QR code on your packaging label. This dramatically reduces our paper consumption.

Please click here for our Mobile Program Terms of Service.

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